Formal and informal communication channel within the organization

Organizations benefit from establishing an open communication network that includes feedback from employees and managers alike. Downward Communication flows downward from supervisor to the subordinates in the form of orders, instructions, directions, circulars etc.

Formal communication is more reliable as compared to the informal communication. Informal communication chain that exists within an organization is also known as grapevine. The following are the disadvantages of formal communication: Purpose of Formal Communication Formal business communication is a strategic exchange of information that supports a clear agenda.

This will avoid people from gossiping in the Grapevine Managers as well as the Management must send out clear signals that rumors that may act as character assassination are strictly prohibited Managers must groom their listening skills so they are able to listen to the employees reporting to them in an empathetic manner.

For example, a chief officer may schedule a tour or town hall meeting where a free flow of comments on topics of discussion are encouraged.

As opposed to an informal organisation is created to satisfy their social and psychological needs. Successful people are good communicators. As more than one manager will verify, such rumors can do more damage than the reality. Conversely, the informal communication can move freely in any direction.

Formal communication rules are set by the organization while informal communication starts itself by the employees. Formal Communication is mostly conveyed in an impersonal manner. Horizontal or lateral communication refers to the flow of communication between two divisions; between employees of the same rank or at the same level in an organisation.

Communication Channels

The information has to pass through a definite route. Therefore, casual communication is clearly oral. The organisation is personal i. In formal communication, the documentary evidence is always available. For this reason, all personnel should be especially careful about sharing sensitive information while communicating informally.

Formal organisation is permanent in nature; it continues for a long time. This information is traditionally considered as in-house method of communication, but can include structured interactions with people and entities outside the organization.

Bovee; About the Author SinceChristina Callaway has written and developed marketing communications programs for a range of small businesses, start-up ventures and Fortune companies.

Employees are certain to abide by alongside whereas nonetheless performing their duties.

Informal organization

Both complement each other and can strengthen the company when effectively applied. It is further classified as vertical and horizontal communication.

Formal & Informal Business Communication

One of the major advantages of formal communication is that it is always backed by the written document or any other documentary evidence. Formal communication is always backed by the documentary evidence whereas the supporting documents do not back informal communication.

However, very limited communication takes place in this case. The explicit rules include: For example, a production manager can contact sales manager about delivery of goods, quantity of goods etc.Formal communication is the art of conveying messages either written or unwritten in a serious manner, while informal communication is the passing of messages casually or in a relaxed manner.

While informal communication is used between friends and family, formal communication is best suited for workplace scenarios. Difference Between Formal and Informal Communication March 27, By Surbhi S 25 Comments Someone said correctly “The very attempt of, not to speak, speaks a lot.”Communication plays a crucial role in our life, as people interchange their ideas, information, feelings, opinions by communicating.

Key Differences Between Formal and Informal Communication. The following points are substantial, so far as the difference between formal and informal communication is concerned. Formal communication is also known by the name of official communication.

Informal Communication is also known by the name of grapevine. Communication within an Organisation: Formal and Informal Communication! (i) Formal Communication: Formal Communication refers to the communication taking place through official channels in an organisation.

Such type of communication takes place between managers or employees of same cadre or between superior and subordinate and vice versa.

Formal and Informal Communication Channels

formal communication – the exchange of messages regarding the official work of the organization, and informal communication – the exchange of unofficial messages that are unrelated to the organization’s formal activities.

Informal communication has an advantage over formal communication, as it accelerates the communication process. If it's used too much in an organization, however, it undermines the management structure of the organization.

Formal and informal communication channel within the organization
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